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FAQ

What charities benefit from my support, and how?

The charity you select on the Home Page will be allocated profit from the retail margin the Networks normally give to the Retailer. By purchasing your Airtime this way you are enforcing a significant donation in terms of written agreements with each of the charities listed.

Who can buy Airtime this way?

Everyone! Every Mom, Dad, boy & girl, Granny & Granpa, neighbour and friend! And of course if you are a business owner or leader, then please simply influence your company to purchase airtime this way. Every bit helps... because every bit is actually not that little. It is far more convenient than buying at a retail store and every voucher bought puts some money DIRECTLY into the coffers of your favourite CHARITY

What are the 5 most important things to remember?

  • Always put your cell number as reference number when making payment
  • Don't make two identical value payments on the same day or consecutive days
  • If you ever need to make similar value payments add a Rand to the next one
  • We are like one second quick, but transfers from a different bank takes a day to reach us. We bank at FNB
  • Deposit no cheques into our account

Can I use the 'Priority Payment' facility to get my money to you quicker?

Yes, you can. But there is a slight problem. If you do a priority payment the banks will always delete your reference number (weird but true and for reasons known only to the banks), making it impossible for us to know who we should credit! If you absolutely HAVE TO get the payment to us that urgently, make sure you do so during office hours only. Then send proof of payment and CALL US so that someone can credit your account manually.

We prefer if we do not have to intervene in this way since we have built super smart AUTOMATED SYSTEMS to manage all transactions. Rather plan ahead and transfer funds a day earlier and it will also eliminate the priority payment charges and the need for human intervention.

How long does it take to register?

If you have a valid cell number, and an E-mail address you can register right now, in about a minute or two (about the same time it takes the tooth-fairy to do its magic).

How often can I make deposits for Airtime?

You can deposit as often as you like, even after hours. The funds you transfer are allocated to a 'Wallet' or float and then you order airtime against your float, as you need it. When you LOGIN we will tell you how much money remains in your "Wallet".

How do I get the Airtime?

In a nutshell.. no really... you make a prepayment into the FREEPAID instant clearing account, putting your cell number as reference number. Then you Login to the website with your cell number and the password that you set at registration. Then simply select the desired voucher from the list and your computer will 'fetch' the voucher from our stock and debit your "Wallet". The remaining balance will be shown so you always know how much is left. When you order, the voucher arrives with you in a second or two and you can show the PIN on screen, print or SMS to another person.

What does it cost?

There are no other monthly or hidden costs, simply deposit funds into our account and draw the stock you need. As a registered supporter you will be instrumental in causing the Charity of your choice to receive the net PROFIT that normally goes to a RETAIL store.

Is purchasing on the Internet safe?

Yes. Our system is tried and tested. All vouchers are delivered safely.

Do I need special equipment to get Airtime this way?

Yes, you need a PC and any Windows installed printer. If you are not connected to a printer then simply show the voucher on screen or SMS it to the intended recipient.

Can I buy Prepaid Airtime for MTN, Vodacom, Cell C and Telkom?

Yes, we carry Airtime for all the Networks including Virgin, Telkom Prepaid, WorldCall and WorldChat, Heita, Bela and now also ESKOM.

What do I do if I make a payment and I get no notification of the payment?

Always put your cell number as REFERENCE number when paying by EFT, and in the appropriate place on the deposit slip if you deposit cash. If you did not put your cell number as the reference number (or if the cell number was captured incorrectly), your payment will be allocated to a suspense account and you will only receive the credit once you let us know there is a problem. You may be required to fax proof of payment to us in that case so keep your proof of payment until you have received payment notification by SMS. Or call our Customer Care line on 0861778800 during office hours if that ever happens to you...

Is there anything else I need to know?

Yes, never pay two identical amounts into our bank account on the same day or consecutive days. A second deposit can be bigger or smaller than the first deposit (even a few cents difference), but must never be identical or it will be ignored by our system.